u9bd Privacy Policy
Protecting your personal information is our highest priority. Read this policy for details on how u9bd collects, uses, and keeps your information safe.
u9bd ("we", "us", or "platform") takes your privacy very seriously. This Privacy Policy ("Policy") describes what information we collect when you use u9bd's website, mobile application, or other services ("Services"), how that information is used, who it may be shared with, and what rights you have over your information.
By continuing to use our Services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our Services.
Types and Methods of Data Collection
u9bd collects your information in various ways. We collect different types of information during registration and account management, while you use our Services, and when you contact us through customer support.
a) Personally Identifiable Information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and contact details
- Banking and payment information (bKash, Nagad, Rocket, or bank transfer)
- National ID or passport number (when identity verification is required)
- Address and location information
b) Automatically Collected Information:
- IP address and device type
- Browser type and version
- Time, date, and duration of service use
- Information collected through cookies and tracking technologies
- Gaming activity and transaction history
Purpose of Data Use
u9bd uses your personal information only for the following legitimate purposes:
- To create, verify, and manage your account
- To process deposits, withdrawals, and all financial transactions
- To provide our 24/7 live chat support service
- For anti-money laundering (AML) and fraud prevention
- To provide bonuses, promotions, and VIP program benefits
- To ensure responsible gaming and identify problematic behaviour
- To improve the security and usability of the platform
- To fulfil legal obligations
- To send promotional messages and updates with your consent
We never sell or rent your personal information to third parties.
Data Sharing and Protection
Sharing Data with Third Parties
u9bd may share your information with third parties in certain situations. However, this is done only for limited and specific purposes:
a) Service Provider Partners:
We share information with selected partners for payment processing, identity verification, cybersecurity, and technical support. These partners operate under strict confidentiality agreements.
b) Legal Requirements:
We may be required to disclose information to comply with court orders, government investigations, or applicable laws.
c) Business Changes:
In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity. You will be notified in advance in such cases.
u9bd never sells your information to third parties for marketing or commercial purposes.
Data Protection and Security Measures
u9bd has adopted industry-standard technical and organisational measures to ensure the security of your information:
- SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption, which prevents third-party interference.
- Firewall Protection: Advanced firewall systems prevent unauthorised access.
- Data Minimisation: We collect only the information that is necessary and avoid storing excess data.
- Access Control: Only authorised personnel have access to your information, and this is strictly regulated.
- Regular Security Audits: Our systems undergo regular security testing.
- Two-Factor Verification: An additional verification layer applies for sensitive account operations.
Please note that no data transmission over the internet is completely free of risk. While we strive to ensure the highest level of protection, we cannot guarantee 100% security.
Cookies Policy
u9bd uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help us improve our Services.
Types of cookies we use:
- Essential Cookies: Necessary for login sessions and security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyse website usage and improve our Services.
You can control or disable cookies through your browser settings, though doing so may cause some Services to not function properly.
Your Data Rights and Control
User Rights
As a u9bd user, you have the following rights over your own information:
- Right of Access: You have the right to know what information we hold about you and to receive a copy of that information.
- Right to Rectification: If there are any errors in your information, you can request that they be corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, subject to legal limitations.
- Right to Object to Processing: In certain circumstances, you may object to the processing of your information.
- Data Portability: You have the right to receive your information in a structured, machine-readable format.
- Right to Withdraw Consent: You have the right to withdraw any consent you have given at any time.
To exercise these rights, email [email protected] or contact us via live chat.
Data Retention Period
u9bd does not retain your personal information for longer than necessary. Generally:
- All profile information is retained while your account is active.
- Even after account closure, transaction records must be kept for a specified period due to legal obligations.
- Information necessary for responsible gaming and fraud prevention may be retained temporarily.
- Data required for legal claims or dispute resolution is retained as needed.
Contact our support team to learn about specific retention periods.
Protection of Minors
u9bd is an online gaming platform for users aged 21 and above only. We do not knowingly collect any information from persons under the age of 21.
If it comes to our attention that a user is under the age of 21, we will immediately close that account and delete the related information.
If parents believe their child has registered on our platform, please contact us.
International Data Transfers
u9bd's servers and service provider partners may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that:
- All international transfers are conducted under appropriate security measures.
- Third-party partners maintain a level of security consistent with our privacy standards.
- All data is managed in compliance with applicable laws and regulations.
Responsible Gaming and Privacy
u9bd takes responsible gaming very seriously. For this purpose, we:
- Monitor players' gaming behaviour and analyse data to identify potential issues.
- Provide self-exclusion and deposit limit setting facilities.
- Offer support when signs of problematic gaming are observed.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
u9bd reserves the right to change, amend, or update this Privacy Policy at any time. In the event of changes:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notice will be sent to your registered email address.
- Continued use of the Services after an update will be considered acceptance of the new policy.
Any changes to this Policy will apply to our Services from the date of the change.
Privacy Related Contact
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights over your information, contact us in the following ways:
To request access to or changes to your account-related information, log in at the u9bd Login page and visit your profile settings.